What is it?

The external undertaking (outsourcing) of administrative processes coupled with new internet-based technology is a strategic tool for the management of organisations.

Companies have to deliver non-essential tasks to an external partner so they can focus on the essence of their business. The external partner is able to perform those tasks at higher quality levels and use platforms already installed and tested, obtaining a high level of automation of the administrative processes and therefore resulting cost reductions.

In PAPIRO we accompany and anticipate the outsourcing market trends, including the transformation of BPO (External Business Process Management) into BPaaS (Business Process as a Service) using Cloud services (Internet).


  • Reduction of capital investment and training in the implementation of administrative processes, freeing up resources for core activities;
  • Increased efficiency and continuous improvement of administrative process management;
  • Access to technology at a lower cost.